Privacy Policy

Privacy Policy

SYNTRA TECH PTE. LTD.
Last Updated: 29 October 2026

1. Introduction

SYNTRA TECH PTE. LTD. ("SYNTRA", "we", "us" or "our") respects your privacy and is committed to protecting the personal data entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, submit an online form, enquire about our services or otherwise communicate with us.

We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA") and other applicable laws and regulations.

By submitting personal data through our website, you acknowledge that you have read this Privacy Policy.

2. Personal Data We Collect

When you interact with our website or submit an enquiry, we may collect the following information:

• Full name

• Company or organisation name

• Job title or designation

• Business email address

• Contact number

• Country or region

• Nature of enquiry

• Information voluntarily provided in messages or online forms

We may also collect limited technical information, such as your IP address, browser type and website usage information, where applicable.

We only collect personal data that is reasonably necessary for legitimate business purposes.

3. How We Use Your Personal Data

We may collect and use your personal data for the following purposes:

Business Enquiries

• Responding to enquiries, requests and feedback.

• Providing information about our products and services.

• Arranging consultations, demonstrations or business discussions.

Business Relationships

• Evaluating potential partnerships and merchant relationships.

• Facilitating business communications and follow-ups.

• Managing existing and prospective business relationships.

Website and Service Improvement

• Improving our website, services and customer experience.

• Maintaining website functionality and security.

• Conducting internal business analysis.

Legal and Regulatory Compliance

• Complying with applicable legal and regulatory obligations.

• Preventing fraud, unauthorised access and misuse of our services.

• Protecting our legitimate business interests and legal rights.

We will not use your personal data for purposes unrelated to those described above without notifying you and obtaining consent where required by law.

4. Consent

Where required under the PDPA, we will obtain your consent before collecting, using or disclosing your personal data.

By voluntarily submitting an online form, you consent to our collection, use and disclosure of the personal data provided for the purposes communicated to you, subject to applicable law.

You may withdraw your consent by contacting us using the details provided below.

Please note that withdrawing consent may affect our ability to respond to your enquiry or provide certain services.

5. Disclosure of Personal Data

We do not sell or rent your personal data.

We may disclose personal data to:

• Authorised SYNTRA personnel who require access for legitimate business purposes.

• Service providers supporting our website, hosting, communications and business operations.

• Professional advisers, where reasonably necessary.

• Government authorities or regulatory bodies where required by applicable law.

We take reasonable steps to ensure that third parties handling personal data on our behalf maintain appropriate confidentiality and security safeguards.

6. Data Protection and Security

We implement reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, modification, loss or disposal.

Access to personal data is restricted to authorised personnel and service providers who require the information for legitimate business purposes.

While we strive to safeguard your information, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory requirements.

When personal data is no longer required for legal or business purposes, we will take reasonable steps to securely delete, destroy or anonymise it.

8. International Data Transfers

Where personal data is transferred outside Singapore, we will take appropriate steps to ensure that the transferred data receives a standard of protection comparable to that required under the PDPA, in accordance with applicable legal requirements.

9. Access and Correction

You may request access to personal data held by us or request corrections to inaccurate or incomplete personal data.

To submit a request, please contact us using the details below.

We will process such requests in accordance with the PDPA and may request additional information to verify your identity.

10. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, improve user experience and understand website performance.

Where applicable, you may manage cookies through your browser settings.

We will provide any additional notices or obtain consent where required by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

SYNTRA is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements or data protection practices.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions regarding this Privacy Policy, the handling of your personal data, or wish to exercise your rights under the PDPA, please contact:

SYNTRA TECH PTE. LTD.
Data Protection Officer
Email: info@syntratech.sg
Singapore

We will review and respond to privacy-related enquiries in accordance with applicable legal requirements.

© 2026 SYNTRA TECH PTE. LTD. All rights reserved.