Terms of Service

Terms of Service

SYNTRA TECH PTE. LTD.
Last Updated: 29 October 2026

1. Introduction

Welcome to SYNTRA TECH PTE. LTD. ("SYNTRA", "we", "us" or "our").

These Terms of Service ("Terms") govern your access to and use of our website, including its content, features, contact forms and other publicly available resources.

By accessing or using our website, you agree to comply with these Terms. If you do not agree, please discontinue your use of the website.

These Terms apply to website visitors, prospective clients, business partners and other users accessing our website.

2. About Our Services

SYNTRA is a Singapore-based financial technology company providing business-to-business (B2B) payment technology solutions.

Our offerings may include:

• Unified Payment API

• Payment Checkout

• Merchant Management

• Transaction and Order Management

• Payment Reporting and Reconciliation

• Other related payment technology solutions

Information presented on our website is intended to provide a general overview of our products, capabilities and services.

The availability, functionality and commercial terms of our services may vary depending on business requirements, technical integrations, contractual arrangements and applicable regulatory requirements.

3. Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent, unlawful or unauthorised purposes.

• Attempt to gain unauthorised access to our systems, networks or information.

• Introduce viruses, malicious software or other harmful technologies.

• Interfere with the website's security, functionality or availability.

• Copy, reproduce or commercially exploit website content without prior written permission, except as permitted by law.

• Submit false, misleading or fraudulent information through our online forms.

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our systems, users or legitimate business interests.

4. Business Enquiries and Online Forms

Our website may provide online forms for general enquiries, sales consultations, partnership opportunities and other business communications.

When submitting information through these forms, you agree to provide accurate and relevant details.

Submission of an enquiry does not establish a contractual relationship between you and SYNTRA, nor does it constitute acceptance of any application for our services.

We may contact you using the information provided to respond to your enquiry, assess potential business opportunities or discuss our services.

Personal information submitted through our website will be handled in accordance with our Privacy Policy and applicable data protection laws.

5. Service Availability and Commercial Agreements

Access to SYNTRA's payment technology solutions may be subject to separate commercial agreements, technical requirements, onboarding procedures and applicable compliance checks.

Unless expressly agreed in writing:

• Information on our website does not constitute a binding offer to provide services.

• Product descriptions do not guarantee the availability of particular features or integrations.

• Pricing, transaction fees and commercial arrangements are subject to separate agreement.

• Submission of an enquiry does not guarantee approval for or access to our services.

Where a separate written agreement governs the provision of SYNTRA's services, that agreement will prevail over these website Terms in relation to those services to the extent of any inconsistency.

6. Intellectual Property

All content on our website, including text, graphics, logos, branding, designs, software, illustrations and other materials, is owned by SYNTRA or used under appropriate licences, unless otherwise stated.

Such materials may be protected by applicable intellectual property laws.

You may view and use website content for legitimate personal or internal business information purposes.

You may not reproduce, modify, distribute, publish or commercially exploit our content without prior written authorisation, except where permitted by applicable law.

Nothing in these Terms grants you ownership of or any licence to SYNTRA's intellectual property beyond the limited permission to access and use the website.

7. Accuracy of Information

We endeavour to ensure that information published on our website is accurate, relevant and up to date.

However, product specifications, service descriptions, technical capabilities and other information may change as our business evolves.

We do not guarantee that all website information will always be complete, accurate or current.

We reserve the right to update, modify or remove website content without prior notice.

8. Third-Party Services and Links

Our website may contain links to external websites, platforms or third-party services.

These links are provided for convenience and informational purposes.

SYNTRA does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party services is subject to their respective terms and policies.

The inclusion of an external link does not necessarily imply endorsement, partnership or affiliation.

9. Data Protection and Privacy

We respect the privacy of individuals who interact with our website.

Any personal data collected through online forms, business enquiries or other website interactions will be processed in accordance with our Privacy Policy and Singapore's Personal Data Protection Act 2012.

For further information about how we collect, use, disclose and protect personal data, please refer to our Privacy Policy.

10. Website Security

We take reasonable measures to maintain the security and integrity of our website.

However, no website or internet-based service can be guaranteed to be completely free from technical vulnerabilities, interruptions or security risks.

You are responsible for taking appropriate precautions when accessing our website, including maintaining the security of your devices and internet connections.

If you identify a potential security vulnerability affecting our website, please notify us through our official contact channels.

11. Disclaimer of Warranties

Our website and its publicly available content are provided on an "as is" and "as available" basis.

To the maximum extent permitted by applicable law, SYNTRA makes no warranties or representations, whether express or implied, regarding:

• Uninterrupted or error-free website access.

• The completeness or accuracy of website content.

• The suitability of information for any particular business purpose.

• The availability of specific products, services or technical features.

Nothing in this section excludes any warranties or rights that cannot lawfully be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, SYNTRA shall not be liable for indirect, incidental, special or consequential losses arising from or relating to your use of, or inability to access, our website.

This includes losses arising from website interruptions, technical errors, reliance on general website information or unauthorised third-party activities.

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted under Singapore law.

Any liability arising under a separate commercial agreement for SYNTRA's payment services shall be governed by the relevant agreement.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify SYNTRA against reasonable losses, liabilities, claims and expenses arising directly from your unlawful use of our website or material breach of these Terms.

This provision does not apply to losses caused by SYNTRA's own negligence, misconduct or breach of applicable law.

14. Changes to Our Website and Services

We may modify, update, suspend or discontinue any part of our public website or its content from time to time.

Such changes may be necessary for operational, technical, security or business reasons.

Changes to services governed by separate commercial agreements will be handled in accordance with those agreements.

15. Changes to These Terms

We may revise these Terms periodically to reflect changes in our business operations, website functionality or applicable legal requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the website after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Singapore.

Any dispute arising from or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Singapore.

17. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.

18. Contact Information

If you have any questions about these Terms or our website, please contact:

SYNTRA TECH PTE. LTD.
Singapore
Email: contact@syntratech.sg

© 2026 SYNTRA TECH PTE. LTD. All rights reserved.